I wrote about Airtel today. About their depressingly awful problem-solving capabilities and piss poor customer service. You can read this post on my work blog and if you resonate with my customer service experience, if not with my Airtel experience, please share it with your networks.
But that’s not why I’m writing this one. I have a theory and I’d like your help testing it. I’m collecting stories – specifically your interactions with brands and your experiences with them. Stories of good experiences, great ones, exceptional encounters of service staff that went that extra mile, meh ones, really bad ones. I’m collecting them all. Send them to me in the comments or if you prefer to mail me bee at busybeeco dot in